Shipping Policy

At FractalFireDesigns, we are committed to delivering your items as efficiently and affordably as possible. Please review the following information regarding our shipping process:

Shipping Rates

• $10 flat rate for orders under 10 pounds
  
  

• $15 flat rate for orders over 10 pounds
  
  

Shipping costs are calculated at checkout based on the total weight of your order.

Processing Time

Orders are typically processed within [1–3 business days]. You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Method

All orders are shipped via a standard, trackable shipping service. Estimated delivery time varies by location but generally takes [3–7 business days].

International Shipping

At this time, we do not offer international shipping.

Shipping Issues

If your package is lost, delayed, or damaged in transit, please contact us at Fractalfiredesigns@gmail.com so we can assist you in resolving the issue.

Return Policy

We want you to love your purchase! If you're not completely satisfied, we're here to help.

Returns

• You may return your item(s) within 30 days of the purchase date.
  
  

• Items must be unused, in original condition.
  
  

• To initiate a return, please contact us at Fractalfiredesigns@gmail.com with your order number and reason for return.
  
  

Refunds

• Once your return is received and inspected, we will notify you of the status.
  
  

• Approved returns will be refunded to the original payment method.
  
  

• Shipping fees are non-refundable.
  
  

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original and place a new order. (if you recieved a damaged item please contact us for a refund or exceptional exchange).

Return Shipping

You will be responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged item sent).

Last Update 5/31/2025